Shipping & Returns
RETURNS & EXCHANGES
Due to the nature of our small business, we are unable to accept returns or exchanges at this time. All items are final sale. Please report any damaged or defective items to firstname.lastname@example.org within 48 hours of delivery via email and we can assist you with a refund or replacement.
Love By Luna
ATTN: Returns Dept
6043 Interstate Circle
Cincinnati, OH 45242
- Orders typically ship within 1-3 business days. You will receive a shipping confirmation via e-mail once your order has shipped with tracking info. Please allow up to 72 hours for tracking info to appear. As a small business, we appreciate your patience!
- All domestic (US) orders are shipped via USPS First Class and may take 5-7 business days to arrive depending on location.
- Priority mail upgrades are available for domestic orders and typically arrive within 2-5 business days.
- All international orders are shipped via USPS First Class Package International and may take 14-21 business days to arrive depending on location. We currently only ship to the US and Canada but are working on expanding!
**Note: please make sure your shipping information is correct before you place your order. Once an order is placed, we are unable to change the shipping address. Love By Luna is not responsible for any packages that are not delivered due to an incorrect shipping address input by the customer.
If you have a question about your order, email us at email@example.com (not .com) and we will help you as soon as possible. Please allow up to 24-48 hours for a response during normal business hours (9AM - 5PM PT).